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2025 KINGBOLEN K7 Bidirectional Full System Car Diagnostic Scanner ,ODO check ,ECU coding , 30+ Services

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2025 New Version KINGBOLEN K7 Car Diagnostic Tool ,OE-Level All Systems Diagnostic , Bidirectional Scan Tool with ECU Coding, 28+ Services,Active Test, ABS Bleeding/Crankshaft Relearn,Oil Reset, Throttle, Injector Coding, BMS Reset, Lifetime Free Update,Support CANFD

2025 Newest All-IN-One Car Scanner,KINGBOLEN K7 diagnostic scan tool is equipped with most capabilities for daily repair & maintenance services✔Wireless diagnosis via Bluetooth✔Bidirectional Control Test✔ECU Online/Offline Coding✔Customization✔31+ Restes✔PMI for Ford, Lincoln, Mazda✔Global version for 100+ brand vehicles and 17 languages, no area limit. ✔2025 new version support Lifetime Free Update. no need subcription  ✔2025 new version new Added Renault Security Gateway unlocking function  ✔ 2025 new version Added language switching support to display the current minority language content  ✔2025 new version Added the function of purchasing FCA unlocking account through the web page✔support CANFD

What's the difference between the global version and EU version ?

* The global version has no IP restrictions and can be used worldwide.
* The European version has IP restrictions and can only be used in European regions.
* The global version is exactly the same as the European version function

 

A MOST COST-EFFECTIVE OBD2 DIAGNOSTIC SCANNER YOU SHOULD PICK IT UP.

Need to do some car maintenance but the cost is so expensive? Busy for a long time but can't find what's wrong with the car? Are you going to change your car? Take it easy! OBD2 bluetooth all-systems diagnostic scan tool KINGBOLEN K7 can be your car helper. With KINGBOLEN K7, you can perform professional-level car diagnostics and save money on costly repairs. It's a must-have tool for any car owner, mechanic, or DIY enthusiast. Get your hands on this scanner today!

Why should DIYer enthusiasts, home mechanics or small or small-to-medium scaled workshop workers/ owners choose our KINGBOLEN K7?

✔2025 new version support Lifetime Free Software Update: Starting from June 2025, K7 upgraded to  Lifetime free update , no subscription, super cost-effective

✔2025 new version newly add : 1. added CANFD Protoloc 2. Added Renault Security Gateway unlocking function 3. Added language switching support to display the current minority language content 4. Added the function of purchasing FCA unlocking account through the web page

✔Wireless Connection: Compared with the wired diagnostic tool, KINGBOLEN K7 is equipped with wireless BT technology, up to 33ft(10m) working range, enabling wireless diagnostic allows you getting away from annoying connection cable and narrow spaces in the car.

✔Programmable Module Installation: This function is used to match new module data. When replacing the ECU with a new module, copy the recorded programming data of the original vehicle module into the new module to program the new module,which is compatible for Ford/for Lincoln/for Mazda.

✔Valuable Bidirectional Control/Active Test: K7 Bidirectional scan tool can send commands to vehicle ECU for testing actuators‘ working status to pinpoint problematic components, such as open/close the sunroof, turn on the radiator fan and etc.

✔Advanced ECU Coding for BMW,for GM, forPorsche, etc: K7 bluetooth scanner for car can match, learn, or code the newly replaced ECU; Customize your car, unlock the hidden features, or disable the annoying functions like turning off the back up beep; Re-identify the adaptive data for certain components after repairs or replacements.

✔28 Hot Resets Functions: K7 obd scanner can meet most of maintenance needs, such as Oil/EPB/SAS/BMS/ABS Bleed/Injector, etc.. You can imagine how much you can save on maintaining your car, not just money but time.

✔OE-level All System Diagnosis: K7 auto scanner can scan all available car systems and perform OE-level diagnosis by reading/clearing codes, viewing live data of multiple sensors in text&graph, freeze frame data, ECU info & Bidirectional conrol/active test. Just a few simple clicks, you can easily master the car situation.

✔AUTOVIN: automatically identity your vehicle’s make, model, and year information with one click (NOTE: Auto VIN feature does NOT work on all vehicles, depends on whether VIN is programmed to car ECU or not. You can always enter VIN of your vehicle manually to perform diagnostics/services.)

✔More Thoughtful Features: DTC Lookup Library+Built-in Browser+Diagnostic Feedback+Battery Voltage Monitor+Auto-generated Diagnostic Report and etc.

*NOTE: Bidirectional Control, ECU Coding, Special Functions are vary by vehicle model, check compatibility before purchase.

2025 new version support Lifetime Free Software Update:  

Starting from June 2025, K7 upgraded to Lifetime free update , no subscription,One-Touch upgrade via WiFi to enjoy more functions, get wider available vehicle coverage, add more languages, and improve the performance.

2025 NEW version KINGBOLEN K7 supports CANFD protocol , it supports For GM after 2020 and other New cars ! Also Supports FCA AutoAuth !!!

KINGBOLEN K7 2025 new version Newly add CAN-FD protocol and supports the latest For GM vehicles manufactured after 2020. Adopts advanced CRC algorithms to accommodate more data from 8 to 64 bytes in the CAN frame, which runs faster than other products and reduces the risk of undetected errors to greatly enhance the user experience.

✅Supports For Chevrolet Onix 2020-2021 year

✅Supports For Chevrolet Tracker 2020 year

✅Supports For Chevrolet Suburban 2021 year

✅Supports For Chevrolet Tahoe 2021 year

✅Supports For Buick

✅Supports For Cadillac Escalade 2021 year

✅Supports For Cadillac Escalade 2021 year

✅Supports For GMC Yukon 2021 year

✅Supports For GMC Yukon XL 2021 year

✅Supports For Holden

✅Supports For DAEWOO

✅Supports For Alpheon

✅Supports For Ravon

✅Supports For Pontiac

✅Supports For Saturn

✅Supports For Hummer

1. An Affordable Alternative to Expensive OE-level All System Scanners !

2025 KINGBOLEN K7 full-system diagnostic tool can work well on 100+ car makes and models worldwide (1996 and newer) to read/ clear codes, read ECU info., view live data, read freeze frame data, do active tests, and perform special functions for all available systems, allowing you to repair cars with dealer-like capabilities. Just a few simple clicks, you can easily master the car situation! This scanner for car can

✔Read / Clear DTCs to locate problems and clear the codes after certain repairs.

✔Read ECU Information of the control units including unit type, version numbers, etc.

✔View Live Data of each parameter item in various modes, such as text, waveform, or combination (4 in 1 data stream), 4 in1 graph format allows you to view the problem more visually.

✔Freeze Frame: An instantaneous data stream at the time this fault arises, for example, when an engine misfire is detected, a snapshot of the current sensor values is captured.

✔AUTO VIN: automatically identity your vehicle’s make, model, and year information with one click (NOTE: Auto VIN feature does NOT work on all vehicles, depends on whether VIN is programmed to car ECU or not. Please enter VIN manually to perform diagnostics/services.)

More systems are: Engine, Auto Transmission, Anti-lock Brake System (ABS), Electronic Parking Brake (EPB), Battery Manage System (BMS), Tire Pressure Monitoring System (TPMS), Supplemental Restraint System (SRS), Immobilizer, Suspension, Cruise Control System, Steering Angle System, Air Conditioning System, Audio System, Body System, etc.  

2.OE-level ALL System Diagnostic

As an OE-level automotive diagnostic tool, KINGBOLEN K7 can access most car ECUs to read, clear codes, retrieve live data, freeze frame, ECU information and perform active tests, matching, adaptation, turn off warning lights, reset monitors. Full range car models and full car system diagnose make it a professional automotive diagnostic tool.

Include: ABS System, Engine System, SAS System, TPMS System, IMMO System, Battery System, Oil Service System, SRS System, DPF System, Air Conditioning System, Transmission System, etc…

Brief introduction of its capabilities in full systems diagnostic as follows:

1. 【For Engine System】Diagnostic tool XTOOL D7 can help detect the engine ignition, fuel injection, air and fuel ratio, and exhaust emission conditions in Engine system to enhance vehicle performance, save energy and reduce exhaust emission.

2. 【For Transmission】 It makes great sense in the safety driving when your car is slipping or difficult to shift, this diagnostic tool can figure the problems out via reading codes in the Transmission system, or check the health status via live data viewing.

3. 【For ABS System】Diagnosing an ABS problem should always start with a visual inspection of all brake components, next you will need to retrieve ABS codes to tell you where the problem is, and this is what this diagnostic does for you.

4. 【For SRS System】SRS, safety restraint system, is made up of impact sensors, a control module, and the airbags themselves, and this diagnostic tool can detect every electronic parameter to check its health status.

5. 【To diagnose Brake System】 if you feel the brake pedal is mushy and notice unusual odor or noise, etc. A properly operating brake system is critical to ensure safe vehicle control and operation;

6. 【To diagnose Emission System】 if the system is affected by vehicle age or poor quality fuel. A good emission system reduces harmful gases to a large degree and protects you from being fined;

7. 【To diagnose Fuel system】 if vehicle won’t start or “Check Engine” light is illuminated. Check car’s fuel system regularly ensures the best performance of your car with the lowest emissions;

8. 【To diagnose Transmission】 if your car is slipping or difficult to shift. The system plays an important part in the overall performance of your car;

9. 【To diagnose Wiper System】 if you observe chattering or streaking wiper. If the car is not regularly checked, the accident might happen because you can’t see clearly;

10: 【To diagnose Light System】 if you see rapid signal blinking or dimming lights. And many more ….

3.Dealer-Level Diagnostic Tool with Active Test (BI-Directional Control)

✔Bi-directional Control Test as a commonly-used function for mechanic/workshop, can save you a loads of time and money as it sends a command to vehicle ECU to perform component test for checking actuator's working status to quickly pinpoint problem parts without disassembling the vehicle, like testing A/C Clutch, Fuel Injectors, ABS Pump Motor, Cooling Fan, Solenoid Valves, Relays, Interior Lighting, Window, Door, Sunroof, Car Wipers, and etc.

Fuel Pressure Control Valve, Fuel Trim Enable, Fuel Injector Tests, Injector Buzz Test

Cylinder Deactivation, A/C Compressor Clutch Relay On/Off,

Cycling ABS Pump Motor

Rolling Up/down Car Windows/Doors/Sunroof

Cooling Fan Motor Command, Interior Lighting Test, High Beam Test

EVAP Tests: EVAP Purge Solenoid Valve, EVAP Vent Solenoid Valve, EVAP Purge/Seal

4.Dealer-Level Diagnostic Tool with Advanced ECU Coding.

✔Advanced ECU Coding/Online Coding of Kingbolen k7 car diagnostic tool allows you to unlock hidden functions, customize car settings, enhance vehicle performance, do components matching and adaptive Data Reset, etc. Such as:

Disabled the Seat Belt Buzzer, Rear-View Mirror Folding

Auto Engine Start-Stop, Auto Lock/unlock Function

Disable Daytime Running Light, Disable Seat Belt Alarm Beep

*NOTE: 1. ECU Coding is not universally compatible, please check with us with your vehicle VIN. 2. Kingbolen K7 can NOT do ECU pro-gram function.

5.28+ Services & Reset Functions which allows you to reset various systems in your vehicle. Support more function than other scanners priced similarly (keep updating)

including Reset SAS,Reset BRAKE,Reset GEAR,Reset OIL,Reset IMMO,Reset INJEC,Reset TPMS, Reset BMS/BAT MATCH ,Reset BLEED,Reset ETS/ELEC.TH ROTTLE,Reset DPF,SUS Reset ,AFS Reset , Sun Roof ,GEARBOX LEARN ,EGR Adaption ,Language change , A/F, Coolant Bleed , Nox Sensor, Seats Calibration , Stop Start , Transport Mode , Tyre Rest ,Windows Calibration ,AdBlue Rest , ODO, AIRBIG … Powerful dealership level Functions can fully meet your needs.

1. Oil Light Reset

Recalculate the engine oil life system after an oil change.

2. Elec.Throttle Adaptation

Initialize the throttle actuators to the default state.

3. SAS Resets- Steering Angle Reset

After replacing the Airbag, reset the Airbag data and turn off the warning light.

4. Battery Reset

Reset after replacing the battery to clear the low battery fault information of the original battery and protect the new battery.

5. ABS Bleeding

Perform to bleed the brake system to restore ABS braking sensitivity and obtain a firm brake pedal .

6. Brake Reset

lf the brake pad wears the brake pad sense line, the brake pad sense line sends a signal sense line to theon-board computer to replace the brake pad. After replacing the brake pad, you must reset the brake pad. Otherwise, the car alarms.

7. DPF Regeneration

DPF regeneration is used to clear PM (Particulate Matter) from the DPF filter through continuous combustion oxidation mode (such as high temperature heating combustion, fuel additive or catalyst reduce PM ignition combustion) to stabilize the filter performance.

8. Gear Learning

The crankshaft position sensor learns crankshaft gear machining tolerance and saves to the computerto more accurately diagnose engine misfires. lf gear learning is not performed for a car equipped with Delphi engine, the MlL turns on after the engine is started.The diagnostic device detects the DTC P1336'gear not learned'. In this case, you must use the diagnostic device to perform gear learning for the car. After gear learning is successful, the MIL turns off. After the engine ECU, crankshaft position sensor, orcrankshaft flywheel is replaced, or the DTC 'gear not learned” is present, gear learning must be performed.

9. IMMO Service Key Matching(Top Popular)

Disable a lost vehicle key to protect the vehicle from being stolen and add the new key.

10. Injector Coding

Write the new injector code into the car system for the correct cylinder injection quantity.

11. TPMS Reset

After the tire pressure MIL turns on and maintenance is performed, the tire pressure resetting function must be performed to reset tire pressure and turn off the tire pressure MIL.Tire pressure resetting must be performed after maintenance is performed in the following cases: tire pressure is too low, tire leaks, tire pressure monitoring device is replaced or installed, tire is replaced, tire pressure sensor is damaged, and tire is replaced for the car with tire pressure monitoring function.

12. Suspension Matching

This function can adjust the height of the body. When replacing the body height sensor in the air suspension system, or control module or when the vehicle level is incorrect, you need to perform thisfunction to adjust the body height sensor for level calibration.

13. AFS Reset

This feature is used to initialize the adaptive headlamp system. According to the ambient light intensity, the adaptive headlamp system may decide whether to automatically turn on the headlamps, and timely adjustthe headlamp lighting angle while monitoring the vehicle speed and body posture.

14. A/T Learning

This function can complete the gearbox self-learning to improve gear shifting quality. When the gearbox isdisassembled or repaired (after some of the car battery is powered off), it will lead to shift delay or impactproblem. In this case, this function needs to be done so that the gearbox can automatically compensate according to the driving conditions so as to achieve more comfortable and better shift quality.

15. Sunroof Initialization

This function can set the sunroof lock off, closed when it rains, sliding / tilting sunroof memory function, temperature threshold outside the car etc.

15. Sunroof Initialization

This function can set the sunroof lock off, closed when it rains, sliding / tilting sunroof memory function, temperature threshold outside the car etc.

16. EGR Adaption

This function is used to learn the EGR (Exhaust Gas Recirculation) valve after it is cleaned or replaced.

17. ODO Reset

a) ODo reset is to copy,write, or rewrite the value of kilometers in the chip of odometer by using a car diagnostic computer and data cable, so that the odometer shows the actual mileage.

b) Usually when the mileage is not correct due to the damaged vehicle speed sensor or odometer failure, it is necessary to do ODo reset after maintenance.

18. Airbag Reset

This function resets the airbag data to clear the airbag collision fault indicator. When the vehicle collidesand the airbag deploys, the corresponding fault code of the collision data appears, the airbag indicator lights up, and the fault code cannot be cleared. Since the data inside the airbag computer is disposable, it is required that all new accessories must be replaced, but after performing this function, the data of theairbag computer can be recovered and the fault code can be cleared, the airbag light will go out, and theairbag computer can continue to use.

19. Transport Mode

ln order to reduce power consumption, the following functions may be disabled, including limiting the vehicle speed, not waking up the door opening network, and disabling the remote control key, etc. At this time, the transport mode needs to be deactivated to restore the vehicle to normal.

20. A/F Reset

This function is applied to set or learn Air/Fuel ratio parameters.

21. Stop/Start Reset

This function is used to open or close the automatic start-stop function via setting the hidden function in ECU (provided that the vehicle has a hidden function and supported by hardware).

22. NOx Sensor Reset
NOx sensor is a sensor used to detect the content of nitrogen oxides (NOx) in engine exhaust. lf theNOx fault is re-initialized and the NOx catalytic converter is replaced, it is necessary to reset the catalytic converter learned value stored in the engine ECu.

23. AdBlue Reset (Diesel Engine Exhaust Gas Filter)
Reset urea after the diesel exhaust treatment fluid is replaced or filled up.

24. Seat Calibration
This function is applied to match the seats with memory function that are replaced and repaired.

25. Coolant Bleeding
Use this function to activate the electronic water pump before venting the cooling system.

26. Tyre Reset
This function is used to set the size parameters of the modified or replaced tire.

27. Windows Calibration
This feature is designed to perform door window matching to recover ECU initial memory, and recover theautomatic ascending and descending function of power window.

28. Language Change
This function is used to change the system language of the vehicle central control panel.

**NOTE: Special Functions vary by vehicle's brand/model/year. Please send VIN and required function to to us check compatibility before purchas

6.17 Languages can be switched at will

English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Polish, Hungarian, Persian,Dutch, Greek, Slovak, Swedish, Traditional Chinese

7.Support 100+ car brands, 10000+ car models((after 1996)

✔America: Compatible for Ford, for GM, for Chevrolet, for Buick, for Cadillac, etc.

✔Asia: Compatible for Toyota, for Honda, for Hyundai, for Subaru, for Suzuki, for Lexus, for Nissan, for Mazda, for Mitsubishi, for Acura, for Isuzu, for Kia, for Daihatsu, for Daewoo, for Samsung, etc.

✔Europe: Compatible for BMW, for Benz, for Audi, for Rolls-Royce, for Volvo, for VW, for Land Rover, for Vauxhall, for Smart, for Skoda, for Seat, for Saab, for Abarth, for Citroen, for Dacia, for Mini, for Opel, for Peugeot, for Porsche, for Renault, for Fiat, for Jaguar, for Lancia, for Sprinter, for Mercedes, etc.

Component Matching: Compatible for Volkswagen / for SKODA / for Seat / for BMW / for GM / for Ford / for Opel / for Mazda / for Fiat / for Honda / for Nissan / for Hyundai / for KIA / for Subaru etc.

Online Coding: Compatible for Volkswagen / for Audi / for Benz / for BMW / for Seat / for Porsche etc.

Online Account Login Service: Compatible for Volkswagen / for Audi / for SKODA / for Seat etc.

Online Calibration: Compatible for Volkswagen / for Audi / for SKODA / for Seat etc.

Online Parameterization: Compatible for Volkswagen / for Audi / for SKODA / for Seat etc.

IMMO Matching/Key fob Pro-gramming: Compatible for Volkswagen / for Audi / for SKODA / for Seat etc.

Guided Functions: Compatible for Volkswagen / for Audi / for SKODA / for Seat etc.

Programmable Module Installation: Compatible for FORD/for MAZDA

Power Balance: Compatible for FORD/ for GM

*NOTE: 1.Not for All cars, so Please send VIN and required function to to us check compatibility before purchase.
2.FCA vehicle owners who wish to make a purchase please send us VIN via Amazon to get an additional adapter cable to bypass the security gateway. This reminder only applies to FCA vehicles (Chrysler Jeep Dodge Fiat, etc.).

8. All-in-One Scan Tool,Supports extended modules 

KINGBOLEN K7 supports add-on modules (sold separately) to do in-depth inspections/calibrations:✔Wifi Printer : Print out diagnostic data/ reports,improve repair efficiency by 99%+✔TPMS WAND:Activate and match with all 315 MHz / 433 MHz tire pressure sensors / Reset✔Videoscop: Check unseen parts of engine, fuel tank system…✔Scopebox: Provide HD waveform display✔Battery Tester:Can be used for Battery Cranking system Test, Battery Charging system Test, Battery Health Test.

9. Full OBD2/EOBD2 Function 

It supports the detailed Function :
— Reading Codes: Show the detailed description of the Diagnostic Trouble Code (DTCs)
— Erasing Codes & Reset: Turns off Check Engine Light (MIL), clears codes and resets monitors.
–Data Stream: Reads and displays live ECU/PCM data stream, plotting functions graphically and stores freeze frame data.
— I/M Readiness Status: Shows whether the various emissions-related systems on the vehicle are operating properly and are ready for inspection and maintenance testing.
–Read Live Data Stream: Show the information of continuous data stream from a vehicle in live graphic (waveform) display.
— View Freeze Frame Data: Check the certain vehicle conditions which are recorded by the on-board computer at the time the emission-related fault occurs.
–O2 Sensor Test: Allows retrieval and viewing of O2 sensor monitor test results for the most recently performed tests from the vehicle’s on-board computer.
— On-Board Monitor Test: Retrieves and displays test results for emission-related powertrain components and systems.

–Read Vehicle Information: Display the information such as VIN (Vehicle Identification Number), CID (Calibration ID) and CVN (Calibration verification number), etc.
— Component Test: Certain vehicle components can be actuated by commands sent from the scanner to test their operability.

10. Bluetooth wireless diagnostic (User-friendly features ) ,no short cable limited 11. More free features

Support FCA login ,lifetime free upgrade ,Automatic VIN ,Date recoring and playback etc

Other Function of KINGBOLEN K7

* Maintenance report

* screenshot

* Email sharing

* TPMS extension (paid, need to buy THINKCAR TPMS G1/G2)

* Data recording and playback

* Voltage monitoring
* Repair shop information settings

* Fault code librarySupport FCA login ,lifetime free upgrade ,Automatic VIN ,Date recoring and playback etc

4 in 1 Live Data Stream, Find problem more Accurately

The data are presented in a highly understandable way.

The car scan will show you real-time data in text and graphics such as engine speed, engine coolant temperature, fuel system status, short-term fuel trim & more.

View the dynamic data stream to determine vehicle condition. Most car scanners only allow you to view two data streams in one graph. However, this KINGBOLEN S6 auto diagnostic scanner will display and combine 4 data streams in one graph, such as “Engine RPM”, “Vehicle Speed”, “Engine Coolant Temperature” and “Absolute Throttle Position”, providing an intuitive presentation.

Intelligent Auto VIN+ Wireless Connection

KINGBOLEN S6 automotive scanning tool designed advanced AUTO-VIN function which identifies your car's info like year/ manufacture/ model/ VIN of most models automatically and quickly, it leads you enter the vehicle diagnostic menu in a convenient way.Maintenance report Email sharing and Printer

You can share your diagnostic report anytime, anywhere.

DTC Lookup & Google Chrome Query DTC

KINGBOLEN S6 has a separate DTC database, which supports the independent fault code query function. At the same time, the device has a “Google Chrome” browser. If you encounter an unclear DTC code, it is convenient to query the DTC

KINGBOLEN K7 Packing List :

1 * 7 inch K7 Tablet

1 * Dongle

1 * Handbag black

1 * Multilingual manual (English, French, Spanish, German, Russian, Italian, Portuguese, Polish, Japanese)

1 * carton box

1 * USB cable

3 * charger ( US / UK / EU charger )

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of SUPER GLOBAL MALL (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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